My Shine Terms of Service

Last Updated: October 16, 2026

Welcome to My Shine (“My Shine,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, www.myshine.site, and the services we offer through it (collectively, the “Services”).

My Shine connects customers with Korean local guides and helps arrange experiences in South Korea, including guided local exploration, birthday celebrations, dance performances, and dance groups for events, weddings, and other special occasions.

By accessing our website, making a booking, or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 18 years old to make a booking or enter into a service agreement with My Shine. If you are under 18, you may use the Services only with the involvement and consent of a parent or legal guardian, where permitted by applicable law.

By using our Services, you confirm that the information you provide is accurate and that you are legally permitted to enter into the relevant agreement.

2. Account Registration

Certain features of My Shine may require you to create an account.

When registering, you agree to:

• Provide accurate, complete, and up-to-date information.
• Keep your account details current.
• Protect your login credentials and notify us if you suspect unauthorized access.
• Take responsibility for activities carried out through your account, except where unauthorized activity results from circumstances for which you are not responsible under applicable law.

We reserve the right to restrict or suspend accounts that contain false information or are used in violation of these Terms.

3. Our Services

My Shine offers or arranges services that may include:

• Korean Local Guides: Local guidance and assistance exploring destinations, attractions, neighborhoods, and cultural experiences in South Korea.
• Birthday Celebrations: Planning and arranging birthday experiences, decorations, and celebration assistance, as described in the selected package.
• Dance Groups and Performances: Arranging dance groups or performers for weddings, private parties, corporate functions, and other events.
• Special Experiences: Other activities or services displayed on our website from time to time.

The exact services, duration, location, inclusions, exclusions, and prices will be specified in the relevant listing or booking confirmation.

Some services may depend on guide or performer availability, venue access, weather, local restrictions, or other circumstances outside our control. A request is not confirmed until My Shine provides booking confirmation.

4. Booking and Customer Responsibilities

When making a booking, you agree to provide accurate details, including the date, time, location, number of participants, and any other information reasonably required to arrange the service.

You are responsible for:

• Reviewing the service description, package details, price, and applicable cancellation terms before booking.
• Arriving at the agreed location on time and following the confirmed schedule.
• Treating guides, performers, staff, venues, and other participants respectfully.
• Following applicable laws, venue rules, and reasonable safety instructions.
• Informing My Shine in advance of important requirements that may affect the booking.

Late arrival, failure to attend, incomplete information, or changes requested after confirmation may affect the experience and could result in additional charges or a reduced service, as permitted by the applicable booking terms.

For dance performances and event bookings, you must provide accurate event details, including the venue, performance time, event requirements, and any relevant access or setup arrangements.

5. User Conduct

You agree to use My Shine lawfully and respectfully. You must not:

• Violate any applicable law or regulation.
• Harass, threaten, discriminate against, or harm guides, performers, staff, or other customers.
• Impersonate another person or provide misleading booking information.
• Use the Services for unlawful, fraudulent, or abusive purposes.
• Upload or transmit unlawful, threatening, or infringing content.
• Interfere with the operation, security, or availability of our website.
• Attempt unauthorized access to our systems or other users' accounts.
• Record, photograph, or publish another person’s private information or image in a way that violates their rights or applicable law.

We may take appropriate action, including cancelling a booking or restricting access, if a customer engages in serious misconduct, subject to applicable law and the relevant booking terms.

6. User Content, Photos, and Media

You may be able to submit profile information, reviews, photographs, messages, or other content through our website.

You retain ownership of content you submit. By submitting content, you grant My Shine a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content only as reasonably necessary to operate, provide, promote, and improve the Services, subject to applicable law and your privacy choices.

You confirm that you have the rights and permissions needed to submit the content and that it does not violate another person’s rights.

We will not treat your submission of a photograph or booking information as unlimited permission to use your image or personal information in unrelated marketing. Any additional consent required for promotional use will be obtained separately where required by law.

We may remove content that violates these Terms or applicable law.

7. Payments, Pricing, and Refunds

Prices, payment methods, and any applicable taxes or additional charges will be displayed or communicated before you confirm a booking.

Depending on the service, payment may be required in advance or according to the payment terms provided during booking. A booking is confirmed only when My Shine communicates confirmation and any required payment conditions have been satisfied.

Cancellations and refunds: The cancellation and refund policy displayed for your selected service or provided in your booking confirmation will apply. Please review it before paying. Any applicable refund will be processed according to that policy and applicable law.

If My Shine cancels a confirmed booking or cannot provide the agreed service, we will communicate the available options, which may include rescheduling or a refund, in accordance with the booking terms and applicable law.

We will communicate any material price changes before you confirm a new booking. We will not apply undisclosed charges to an already confirmed booking unless permitted by the original agreement or applicable law.

8. Guides, Performers, and Third-Party Services

My Shine may coordinate with local guides, dance groups, performers, venues, transportation providers, or other service providers to deliver a booking.

The responsibilities of each provider will depend on the confirmed service arrangement. Where My Shine directly sells and manages a service, we will handle our contractual responsibilities to the customer. Where a third party independently provides a service, its specific terms may also apply.

Customers must follow reasonable instructions from guides and performers relating to safety, venue access, and the agreed activity.

We are not responsible for independent acts or omissions of third parties to the extent permitted by law. Nothing in these Terms excludes responsibility that My Shine cannot legally exclude.

9. Safety and Travel Responsibilities

Customers participating in activities in South Korea are responsible for complying with local laws, venue rules, and reasonable safety instructions.

Unless expressly included in your confirmed package, the booking price does not include flights, accommodation, transportation, food, drinks, travel insurance, or entry tickets.

You are responsible for arranging appropriate travel documents, visas, insurance, and personal necessities. My Shine does not guarantee visa approval, entry into South Korea, or the availability of third-party attractions and venues.

You should inform us of relevant accessibility requirements or other needs before booking so we can confirm whether reasonable arrangements are possible.

10. Intellectual Property

The My Shine name, logo, website design, text, graphics, and other materials provided by My Shine are owned by or licensed to My Shine and are protected by applicable intellectual property laws.

You may access and use these materials for personal, non-commercial purposes connected with the Services. You may not copy, reproduce, distribute, modify, commercially exploit, or create derivative works from our materials without prior written permission, except where permitted by law.

11. Third-Party Links and Services

Our website may contain links to external websites, payment providers, or other third-party services.

These services may have their own terms and privacy policies. My Shine does not control all third-party websites or their practices, and you should review their applicable terms before using them.

This section does not limit any obligations My Shine has regarding third-party providers it uses to deliver its own Services.

12. Suspension and Termination

You may stop using our website at any time.

My Shine may suspend or restrict access to an account or cancel a booking where reasonably necessary because of a material breach of these Terms, suspected fraud, safety concerns, unlawful activity, or a legal requirement.

Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue. Any suspension or termination will not remove rights or refund entitlements that have already accrued under applicable law or the confirmed booking terms.

Provisions concerning intellectual property, outstanding payments, liability, disputes, and other terms that by their nature should continue will survive termination.

13. Disclaimers and Service Availability

We aim to provide accurate service descriptions and a reliable booking experience. However, our website and online booking features are provided on an “as available” basis.

We do not guarantee uninterrupted website availability or that every guide, performer, venue, or activity will always be available on a requested date.

Experiences may be affected by weather, venue restrictions, provider availability, public events, government requirements, or other circumstances. If a material change affects a confirmed booking, we will communicate with you and work toward an appropriate solution under the applicable booking terms.

Nothing in these Terms excludes any consumer guarantee or legal right that cannot be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, My Shine will not be liable for indirect or consequential losses arising from your use of the website or Services where such liability may lawfully be excluded.

My Shine's liability for a particular booking will be assessed in accordance with the confirmed service arrangement and applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, and expenses directly arising from your unlawful conduct, material breach of these Terms, or infringement of another person’s rights.

This section does not require you to indemnify My Shine for losses caused by My Shine’s own negligence, breach of contract, unlawful conduct, or other liability that cannot legally be transferred to you.

16. Privacy

We collect and process personal information as described in our Privacy Policy. This may include information needed to manage accounts, respond to enquiries, arrange bookings, coordinate guides or performers, process payments, and provide customer support.

By using the Services, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable data protection laws. Where consent is legally required, we will obtain it as appropriate.

17. Governing Law and Disputes

These Terms will be governed by the laws applicable to the legal entity operating My Shine, subject to mandatory consumer protection laws that apply to your booking.

If a dispute arises, please contact us first so we can attempt to resolve it informally. Nothing in these Terms prevents you from exercising any legal rights available to you or bringing a claim before a court or authority that has jurisdiction under applicable law.

18. Changes to These Terms

We may update these Terms to reflect changes in our Services, business operations, or legal requirements.

When we make changes, we will update the Effective Date at the top of this page. Where required by law, we will provide notice of material changes. Your continued use of the Services after updated Terms take effect constitutes acceptance where such acceptance is legally valid.

19. Contact Us

If you have questions about these Terms, bookings, cancellations, or our Services, contact us at:

• Company Name: My Shine
• Email: support@myshine.site
• Website: https://www.myshine.site