My Shine Privacy Policy
Last Updated: October 16, 2026
At My Shine, we understand that planning a trip or a special event involves sharing personal details with us. We respect your privacy and aim to handle your information responsibly.
This Privacy Policy describes how My Shine collects and uses information when you visit www.myshine.site, enquire about our experiences, or arrange services such as Korean local guides, birthday celebrations, dance performances, weddings, and private events.
1. Information You Share With My Shine
The information we receive depends on the services you choose and how you interact with our website.
When you contact us, you may provide your name, email address, phone number, and the details of your enquiry.
When you arrange an experience, you may share your preferred destination, meeting point, booking date, group size, and requirements for your planned activity.
When you organize a celebration or event, you may provide the event venue, schedule, performance preferences, celebration theme, and other details needed to coordinate the arrangements.
When you use an account or profile, we may process the account details, profile information, or photographs you choose to submit, depending on the features available on our website.
Please share only the personal details necessary to arrange your experience.
2. How We Use These Details
Your information helps us turn your plans into a coordinated experience. We may use it to:
- Understand your requirements and respond to enquiries.
- Match your request with an available guide, performer, or event service.
- Coordinate meeting arrangements, celebration preparations, and performance schedules.
- Send booking confirmations, important updates, and responses to your questions.
- Manage transactions and resolve payment-related issues.
- Identify suspicious activity and protect the website.
- Understand which website features need improvement.
- Maintain records required for legitimate business or legal purposes.
We will consider the purpose for which information was collected and any consent or legal basis required before using it in another way.
3. Information Shared to Arrange Your Experience
Some My Shine services require coordination with people who will help deliver the experience.
For example, a local guide may need your agreed meeting location and arrival time. A dance group may need the venue address, event timing, and performance requirements. A celebration coordinator may need the details necessary to prepare your birthday arrangement.
We share relevant information only to the extent reasonably needed for the requested service or another permitted purpose. The information each provider receives will depend on their role in the arrangement.
4. Payments and Transaction Records
If My Shine offers online payments, the payment process may involve an external payment service provider.
Depending on the payment method and integration, we may receive information such as the transaction reference, amount, payment status, and refund status. Payment providers may independently process the information needed to complete a transaction.
We will describe our actual payment arrangements accurately and will not claim that payment details are handled in a particular way until our payment system has been confirmed.
5. Information Collected During Website Visits
When you browse My Shine, certain technical details may be processed to help the website operate correctly. Depending on our configuration, these may include browser and device details, IP address, pages visited, and information about errors or website performance.
We may also use cookies or similar technologies for essential website functions or, where implemented, to understand visitor activity and improve the browsing experience.
You can review cookie controls in your browser. If My Shine introduces optional analytics or advertising tools, we will address any applicable notice and consent requirements.
6. Who May Receive Your Information?
Information may be made available to organizations that help My Shine operate or deliver a requested service. These may include website hosting providers, technical service providers, payment processors, guides, performers, event partners, and professional advisers.
We may also disclose information when required by law or when necessary to address a legitimate security or legal concern.
We do not sell customer personal information as a business offering. Where external providers process information for us, we aim to use appropriate arrangements to protect it.
7. Handling Information Across Countries
Customers may access My Shine from different countries, while guides and event providers may be based in South Korea. Some technology providers may also process information in other locations.
This means personal information may be handled in more than one country, depending on the services used. Where required, My Shine will apply appropriate safeguards for international processing and transfers.
8. How Long We Keep Information
We keep information according to its practical purpose rather than retaining everything indefinitely.
For example, booking details may be needed to coordinate an experience, respond to a complaint, process a refund, or maintain required business records. Account information may be retained while an account remains active, subject to applicable requirements.
When information is no longer needed, we will take reasonable steps to remove it or make it non-identifiable, unless a legal obligation or other permitted reason requires continued retention.
9. Choices Available to You
You can contact My Shine to ask what personal information we hold about you or to request a correction, deletion, or other action available under the law that applies to you.
Where we rely on consent, you may be able to withdraw it. Withdrawal does not affect processing that was lawful before withdrawal, and certain records may need to be retained for legal or legitimate business reasons.
We may ask for reasonable information to verify your identity before responding to a request.
Send privacy-related requests to support@myshine.site.
10. Protecting Your Information
My Shine aims to limit access to personal information to people and service providers who need it for authorized purposes. We use reasonable safeguards appropriate to the nature of the information and the way our website operates.
Online services can never be guaranteed completely risk-free. We will respond appropriately to security incidents and meet any notification obligations imposed by applicable law.
11. Information About Children
My Shine's booking services are designed for adults. If a parent or guardian arranges a birthday celebration or another event involving a child, they should provide only the information needed to organize that service.
We do not intend to collect children's personal information for independent bookings. Where processing a child's information requires parental consent or additional protections, we will follow the applicable legal requirements.
12. External Websites
My Shine may direct you to another website or service, for example when you use an external payment provider. Once you interact directly with that provider, its own privacy practices may apply.
We encourage you to review the relevant provider's privacy information before submitting personal details on an external website.
13. Updates to This Policy
As My Shine develops new experiences and website features, our information-handling practices may change. We will revise this page when necessary and update the publication date.
Where a change requires advance notice or additional consent, we will take the steps required by applicable law.
14. Contact My Shine
For questions about your personal information or this Privacy Policy, please contact:
My Shine
Email: support@myshine.site
Website: https://www.myshine.site